Last updated: [29/09/2025]
Wolfhouse Gym (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This Privacy Policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR).
---
1. Information We Collect
We may collect the following types of personal information:
Identity and Contact Information – e.g. name, email address, phone number, home address.
Membership Information – e.g. membership type, payment details (processed securely via our payment provider), emergency contact details.
Access Information – e.g. QR code scans, entry records, CCTV footage for safety and security.
Health Information (optional) – if voluntarily disclosed (e.g. medical conditions relevant to exercise).
Communication Records – copies of emails, enquiries, or complaints you send us.
---
2. How We Use Your Information
We process your data for the following purposes:
To manage your membership (sign-ups, renewals, cancellations, and payments).
To provide secure 24-hour access to our facility.
To improve health, safety, and security, including the use of CCTV.
To communicate with you about your membership, facility updates, or policy changes.
To comply with legal and regulatory obligations.
We do not sell or share your personal data with third parties for marketing purposes.
---
3. Legal Basis for Processing
We rely on the following lawful bases to process your personal information:
Contractual necessity – to provide you with membership services.
Legitimate interests – to ensure security, prevent misuse of facilities, and maintain gym standards.
Legal obligation – to comply with health, safety, and tax regulations.
Consent – where we rely on optional information you choose to provide.
---
4. Data Sharing
Your personal data may be shared only with:
Our membership management/payment provider (e.g. Ashbourne/ClubRight) for secure payments and account management.
Service providers who support our operations (e.g. IT support, CCTV providers), bound by strict confidentiality agreements.
Authorities where required by law (e.g. police, regulatory bodies).
---
5. Data Retention
We will retain your personal information only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Once no longer required, data will be securely deleted or anonymised.
---
6. Your Rights
Under UK GDPR, you have the following rights:
Access – to request a copy of the data we hold about you.
Correction – to update or amend inaccurate information.
Erasure – to request deletion of your personal data (where legally possible).
Restriction & Objection – to limit or object to certain processing.
Data Portability – to request transfer of your data to another provider.
To exercise these rights, please contact us at: [Insert Gym Email Address].
---
7. Security
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, or disclosure.
---
8. CCTV
Wolfhouse Gym uses CCTV for security and safety purposes. Footage is stored securely, accessed only by authorised personnel, and retained for a limited period unless required for investigation or legal purposes.
---
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website.
---
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Wolfhouse Gym
Email: wolfhousegym@gmail.com
Address: Unit 2B, North Road, Fort William, PH336SU
You also have the right to raise concerns with the Information Commissioner’s Office (ICO) at www.ico.org.uk.